1. Introduction

Here at Serenity Haven we are committed to protecting the privacy and security of our young clients, specifically girls aged 11 to 17, and their families. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1. Personal Information

When you or your child (referred to as "mentee" or “Young person (YP)) registers with our mentoring programme or interacts with us, we may collect the following personal information:

• For Participants: Name, age, contact information (e.g., phone number, email address), school, interests, and any other information provided in our registration forms or during sessions.

• For Parents/Guardians: Name, contact information, relationship to the Participant, and payment information if applicable.

2.2. Sensitive Information

We do not intentionally collect sensitive personal information such as Social Security numbers, financial information, or health information, except as necessary to provide our services or comply with legal requirements.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: Facilitate and manage mentoring sessions, track progress, and tailor our services to meet the needs of the mentee.

• To Communicate: Send updates, notifications, and information related to our programmes, events, and activities.

• To Improve Our Services: Analyse feedback and performance to enhance our mentoring programmes and user experience.

• To Process Transactions: Handle payments and billing if applicable.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We may engage third-party service providers to assist us in operating our programmes or managing our business, who will be bound by confidentiality agreements.

• For Legal Reasons: If required by law, we may disclose information to comply with legal obligations, protect our rights, or respond to legal processes.

• With Parental/Guardian Consent: We may share information with parents or guardians as necessary to manage and improve the mentoring experience.

5. Data Security

We implement reasonable security measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When personal information is no longer needed, we will securely delete or anonymise it.

7. Rights and Choices

7.1. Access and Correction

Parents/Guardians may request access to, or correction of, their child’s personal information by contacting us. We will respond to such requests in accordance with applicable laws.

7.2. Data Deletion

Parents/Guardians may request the deletion of their child’s personal information. Please note that certain information may need to be retained for legal or operational reasons.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Parental/Guardian Consent

For children under 13 years of age, we will seek parental consent before collecting any personal information. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

We may update this policy from time to time. Significant changes will be communicated through our website and, if necessary, directly to individuals.

Approval and Signatures

• CEO/Director: __Rosemary Folayan___ Date: 28.06.24

This policy ensures that Serenity Haven is committed to protecting personal data and upholding the privacy rights of all involved in our mentoring programmes. This policy will be reviewed again 28.06.2025.